When making a binder payment or payment that is past due, what should a customer do?

When making a binder payment or a payment that is past due, the most effective action for a customer is to pay online through their account. This method ensures immediate processing of the payment, allowing for prompt updates to their coverage status. The online payment system is typically user-friendly, providing a streamlined experience for customers to manage their premium payments efficiently.

Options such as calling customer service, mailing a check, or contacting an insurance agent may not provide the quickest resolution. Calling customer service may lead to longer wait times and potential delays in processing payments. Mailing a check can take additional time for delivery and processing, which could lead to longer lapses in coverage. Contacting an insurance agent, while helpful for guidance, does not directly facilitate the payment process. Thus, paying online offers the most direct and expedient way for customers to ensure their insurance coverage remains active.